Shipping Policy

Last updated: October 22, 2026

Thank you for ordering from POPMARK! 💗

Every order is carefully prepared and shipped from Marseille, France.

1. Order Processing

Orders are generally prepared and dispatched within 1 to 2 business days, excluding weekends and French public holidays.

During busy periods, processing times may be slightly longer. We will contact you in the event of a significant delay.

Processing time refers to the time required to prepare your order before handing it over to the shipping carrier.

2. Shipping Destinations

POPMARK ships within France and to selected international destinations.

Available countries and shipping methods are displayed at checkout.

If your country is not listed among the available destinations, we are currently unable to accept orders for that address.

3. Shipping Costs

France: Standard shipping costs €2.90. Free standard shipping on orders of €29 or more.

European Union: Standard shipping costs €5.90.

United States: Shipping costs are displayed at checkout in the applicable currency.

Other international destinations: Standard shipping starts at €7.90, depending on the destination and order.

Final shipping costs are displayed before payment and may vary depending on the destination, items ordered and applicable shipping rates.

4. Shipping Carriers

Orders are shipped from France via La Poste or Delivengo, depending on the destination, package format and shipping requirements.

The carrier and shipping service used may vary between orders.

5. Estimated Delivery Times

France: 3 to 5 business days.

European Union: 5 to 8 business days.

United States: 7 to 21 business days.

Other available international destinations: 7 to 21 business days.

These delivery times are shipping estimates after dispatch. They do not include the 1 to 2 business days generally required for order processing.

The delivery timeframe communicated before purchase remains subject to applicable legal provisions.

6. Order Tracking

Tracking availability depends on the shipping method used.

If your shipment includes tracking, the relevant tracking information will be provided when available.

Some postal services do not offer detailed tracking.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes or customs handling fees.

When these charges are not collected at checkout, they may be requested from the recipient in accordance with applicable regulations.

Customs procedures may extend delivery times.

We recommend checking your country's import regulations before placing an order.

8. Incorrect or Incomplete Shipping Address

Please carefully check your shipping address before confirming your order.

If you notice an error, contact us as soon as possible at popmarkfrance@hotmail.com.

We will do our best to correct the address before dispatch, but we cannot guarantee changes once the order has been shipped.

Your statutory consumer rights remain fully applicable.

9. Delayed, Lost or Damaged Packages

If your order is significantly delayed, appears to be lost or arrives damaged, please contact us at popmarkfrance@hotmail.com, including your order number.

We will investigate the situation and offer an appropriate solution in accordance with applicable regulations.

POPMARK remains responsible for delivery and for any loss or damage occurring before the customer takes physical possession of the goods, except where otherwise provided by law.

10. Returns

For information about returns, withdrawal rights and refunds, please refer to our Return and Refund Policy.

11. Customs Duties & Import Taxes

All international orders are shipped from France.

United States

Orders shipped to the United States are sent using a Delivered Duty Paid (DDP) shipping service.

Applicable import duties and taxes covered by this service are paid by POPMARK, so customers should not be charged these fees upon delivery.

Other Countries Outside the European Union

For other international destinations, customs duties, import taxes, VAT/GST and carrier handling fees may apply.

These additional charges are not included in product prices or shipping costs unless otherwise stated at checkout.

Any applicable charges are the customer's responsibility and may be collected by customs authorities or the delivery carrier.

We recommend checking your country's import regulations before ordering.

Thank you for supporting POPMARK! 💗

12. Contact

POPMARK

Email: popmarkfrance@hotmail.com

Shipping location: Marseille, France