FREQUENTLY ASKED QUESTIONS 

Got questions, bookish babe? I've got answers! 💖

Here's everything you need to know about POPMARK, your orders, and your new favorite bookish accessories.

ABOUT OUR PRODUCTS ♡

ARE POPMARK PRODUCTS HANDMADE?

Every single POPMARK design is original and created by me! 💖

Some products are handmade by me, while others, such as grips, e-reader charms, and Kindle cases, are professionally manufactured by trusted production partners using my exclusive designs.

From the very first idea to the final packaging, I'm the one-girl creative team behind POPMARK. ♡

WILL YOUR ACCESSORIES FIT MY E-READER?

Not all e-readers are created equal, bookish babe! 💖

Compatibility depends on your device's brand, model, and generation, especially when it comes to Kindle cases and e-reader inserts.

Before placing your order, please double-check your exact e-reader model and carefully read the compatibility information provided in each product description.

Not sure which model you have? Feel free to contact me before ordering, and I'll be happy to help you figure it out! ♡

HOW DO I TAKE CARE OF MY ACCESSORIES?

A little love goes a long way, bookish babe! 💖

POPMARK accessories are designed to add a little magic to your reading experience, but they should be handled with care.

To keep them looking their best, avoid excessive moisture, harsh chemicals, and rough handling.

Treat your bookish goodies gently, and they'll thank you for it! ♡

ORDERS & CUSTOMER SUPPORT ♡

DO YOU ACCEPT CUSTOM ORDERS?

At the moment, POPMARK doesn't offer custom or personalized orders.

All designs are created as part of our existing collections. ♡

CAN I CHANGE OR CANCEL MY ORDER?

Orders are prepared quickly, so if you need to make a change or request a cancellation, please contact me as soon as possible.

I'll do my best to help if your order hasn't been shipped yet. This doesn't affect any cancellation or withdrawal rights you may have under applicable law. ♡

WHAT IF MY ORDER ARRIVES DAMAGED?

Oh no, bookish babe! That's definitely not the unboxing experience I want for you! 💖

If your order arrives damaged or defective, please contact me as soon as possible with your order number and clear photos of the issue.

I'll personally review the situation and help find the best solution, whether that's a replacement, a refund, or another appropriate resolution, in accordance with your consumer rights. ♡

SHIPPING ♡

DO YOU SHIP INTERNATIONALLY?

Absolutely, bookish babe! POPMARK loves traveling the world! 🌍💖

Whether you're in France, Europe, Canada, the USA, or another supported destination, your next bookish obsession might be just a few clicks away!

Shipping rates and available destinations are displayed at checkout.

International orders may also be subject to customs duties, taxes, or import fees depending on your country. ♡

STILL HAVE QUESTIONS? ♡

Can't find what you're looking for?

Head over to the GET IN TOUCH ♡ page and send me a message!

I'll be happy to help you, one bookish babe to another. 💖